Privacy Policy

Eskandar Global Sdn Bhd (SAC Garment) Effective date: 25 July 2026 Last updated: 25 July 2026

This Privacy Policy explains how Eskandar Global Sdn Bhd (Company No. 1399894-X) ("SAC Garment", "we", "us"), operating from Shah Alam, Selangor, Malaysia, collects, uses, discloses and protects your personal data in accordance with the Personal Data Protection Act 2010 (as amended by the Personal Data Protection (Amendment) Act 2024) ("PDPA").

This notice is issued in both Bahasa Malaysia and English as required under the PDPA. In the event of any inconsistency, the English version shall prevail.

1. Personal Data We Collect

We may collect the following personal data:

• Identity and contact data — name, phone number, email address, delivery address, company/team/organisation name
• Order data — order details, sizing information, artwork and logos you provide, payment records and transaction history
• Communications data — messages you send us via WhatsApp, our website forms, email, or social media (including Facebook, Instagram, TikTok and Threads)
• Technical data — IP address, browser type, device information, and browsing behaviour on our website collected via cookies and similar technologies
• Marketing data — your preferences in receiving marketing from us and your interaction with our advertisements

We collect this data directly from you when you make an enquiry, request a quotation, place an order, contact us via WhatsApp (including when you click a WhatsApp link in our advertisements), or browse our website.

2. Purposes of Processing

We process your personal data to:

1. Respond to enquiries and provide quotations
2. Process, produce, and deliver your orders
3. Process payments and maintain accounting records
4. Communicate with you about your order status
5. Provide customer support and handle complaints
6. Send you marketing communications about our products and promotions (where you have consented or where permitted by law)
7. Improve our products, services, website and advertising effectiveness
8. Comply with legal and regulatory obligations

3. WhatsApp and AI-Assisted Communications

A significant portion of our customer communication takes place on WhatsApp. Please note:

• Messages sent to our WhatsApp business lines are processed through WhatsApp Business tools and may be handled with the assistance of automated systems, including artificial intelligence (AI) assistants that help us respond faster and monitor service quality.
• Conversation content may be analysed by AI systems to route your enquiry, draft responses, and monitor customer service quality. A human team member reviews and remains responsible for our service.
• WhatsApp is operated by Meta Platforms, Inc. and its use is subject to WhatsApp's own privacy policy.

4. Cookies and Advertising Technologies

Our website uses cookies and similar technologies, including the Meta Pixel, to understand how visitors use our site and to measure and improve the effectiveness of our advertising on Facebook and Instagram. These technologies may collect your IP address, device information and browsing activity, and may be used by Meta to show you relevant advertisements. You can manage cookies through your browser settings and manage ad preferences through your Meta account settings.

5. Disclosure of Personal Data

We may disclose your personal data to:

• Service providers — couriers and logistics providers (for delivery), payment processors and banks, cloud hosting providers, accounting software providers, and IT service providers
• Technology partners — Meta Platforms (WhatsApp Business, Facebook and Instagram advertising) and AI service providers that assist in processing communications
• Professional advisers — auditors, lawyers and accountants where necessary
• Authorities — government agencies, regulators or law enforcement where required by law

We do not sell your personal data to third parties.

6. Cross-Border Transfers

Some of our service providers (including cloud hosting, messaging and AI service providers) store or process data on servers located outside Malaysia. Where personal data is transferred outside Malaysia, we take reasonable steps to ensure it receives a level of protection substantially equivalent to that under the PDPA.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above, including order fulfilment, warranty and dispute handling, and to comply with legal obligations (such as tax and accounting record-keeping requirements). When personal data is no longer required, we will take reasonable steps to delete or anonymise it.

8. Security

We implement reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration. In the event of a personal data breach that is likely to cause significant harm, we will notify the Personal Data Protection Commissioner and affected individuals as required under the PDPA.

9. Your Rights

Under the PDPA, you have the right to:

• Access your personal data held by us
• Correct personal data that is inaccurate, incomplete, misleading or not up to date
• Withdraw consent to the processing of your personal data (subject to legal and contractual restrictions)
• Data portability — request that your personal data be transmitted to another data controller, where technically feasible
• Limit processing of your personal data, including for direct marketing purposes. You may opt out of marketing messages at any time by replying "STOP" on WhatsApp or using the unsubscribe method provided.

To exercise any of these rights, contact us using the details below. We may charge a prescribed fee for access requests as permitted under the PDPA, and we may need to verify your identity before acting on your request.

10. Third-Party Links

Our website may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.

12. Contact Us

For any questions or to exercise your rights under the PDPA:

Eskandar Global Sdn Bhd (SAC Garment) No. 21G, Jalan Keluli 7/109, Seksyen 7, Shah Alam, Selangor, Malaysia Email: sacgarment@gmail.com WhatsApp: +60 11-1125 4818 Attention: Data Protection Officer